Home Artificial Intelligence Etiquette Lessons for AI. How to build machines with good manners | by Cassie Kozyrkov | Sep, 2023

Etiquette Lessons for AI. How to build machines with good manners | by Cassie Kozyrkov | Sep, 2023

by Joey De Leon

Artificial intelligence has come a long way in recent years, and with it, comes the need for AI systems to have good manners. As AI becomes more integrated into our daily lives, it is important that these machines are able to interact with humans in a polite and respectful manner. But what happens when mistakes happen? How do we ensure that these machines handle errors gracefully?

One example of an AI mishap occurred when B.J. May, a resident of Georgia, found himself unable to enter his own home due to a facial recognition-based lock. The lock mistook May for Batman and refused to let him in. Fortunately, the developers of the smart lock had planned for mistakes and May was able to use his pin to gain access. But what if they hadn’t? This incident serves as a reminder that mistakes can and will happen with AI systems. It is crucial that we anticipate and plan for these errors.

Just as responsible policymakers create contingency plans for human error, practitioners of machine learning and AI must also have a plan in place for when mistakes occur. Building machines with good manners means ensuring that there are fail-safes in place to handle incorrect outputs. This could include allowing users to override the system or providing alternative methods of access, as seen in the case of B.J. May.

Expecting perfection from AI systems is not only unrealistic, but it can also be dangerous. The complex nature of AI makes it prone to errors, just like humans. While advancements in technology have allowed AI to perform incredibly complex tasks, it is important to remember that these systems are not infallible.

When we automate complex tasks and build AI systems, we must anticipate imperfect performance. This is true for traditional complex systems, but even more so for AI systems. It is crucial to acknowledge and prepare for the fact that mistakes will happen.

So, how can we ensure that machines have good manners when mistakes occur? Firstly, developers must take the time to plan for errors during the design and development phase. They should consider potential failure points and implement fail-safes to minimize the impact of mistakes. Additionally, ongoing monitoring and testing of AI systems can help identify and rectify errors before they cause harm.

Education and awareness are also vital. Users should be informed about the limitations of AI systems and made aware of what to do in the event of an error. Clear communication between humans and machines can help build trust and ensure that mistakes are handled appropriately.

In conclusion, building machines with good manners means planning for mistakes. AI systems are not flawless, and errors are bound to happen. By anticipating these errors and implementing fail-safes, developers can ensure that machines handle mistakes gracefully. The key is to remember that perfection is not realistic or safe when it comes to AI, and that mistakes should be expected and planned for.

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